A work team is in trouble. They are under a lot of pressure to "get it right". Getting it right in this case means, accuracy, efficiency and most difficult- getting the rest of the organization to change the way certain processes have always been done.
They don't agree on much. Trust has eroded. Competing priorities are wreaking havoc on results. And no one is very happy to come to work every morning.
My work with this team began by helping the group to articulate some agreement for how they will work together. They were asked to make a verbal committment to each other to honor these agreements.
At the end of our first session- they each looked each other in the eye to seal the agreement. It was both solemn and joyful. It was the moment when they turned a corner. They took their first steps toward repair.